How to Create an API User in Autotask

First/Last Name

Presh Integration

Email Address

info@preshmarketingsolutions.com OR an email you create for us under your domain name.

Active

True

Security Level

Select an API security level.

The Security Level list only includes active API-only security levels (in ascending alphabetical order) plus the currently assigned level, if that is now inactive.

Generate Key

Click this button to auto-generate a 15-digit username (key).

The Username (Key) field will be populated.

Username (Key)

This field is auto-populated when the Generate Key button above the field is clicked.

You can override the auto-generated username if you meet the following requirements:

• Must contain letters and numbers
• May contain special characters (but the following special characters are not allowed: @ ( ) ; : [ ] | \ ")
• Must be unique for your database (including inactive resources)

Generate Secret

Click this button to auto-generate a 25-digit password (secret).

The Password (Secret) field will be populated.

Password (Secret)

This field is auto-populated when the Generate Secret button above the field is clicked. The password will match the Password requirements configured in the system settings for Site Setup. If your target application does not allow 25-character passwords, you can shorten or override the auto-generated password.

In Edit mode, the password is not displayed. If you need to see the password, you will need to click Generate Secret to generate or input a new password.